Redharbor Systems

If you suspect an active security incident, call +13468009181 immediately.

We're here when you need us.

24/7 support for critical incidents, guidance on routine operations, and escalation pathways for all clients.

Severity Levels & Response Times

Critical

Active incident affecting business continuity

Response Target

15 minutes

Ransomware, data exfiltration, unauthorized access

High

Significant threat or vulnerability detected

Response Target

1 hour

Suspicious lateral movement, control bypass attempts

Medium

Notable issue requiring investigation

Response Target

4 hours

Suspicious user behavior, configuration drift

Low

Routine questions and non-urgent operational support

Response Target

Next business day

Onboarding questions, procedure clarification

How We Can Help

Active Incident Support

Immediate response to security events, incident escalation, and coordination with our managed response team.

Operational Guidance

Questions about alert triage, patch timing, access reviews, backup procedures, and operational runbooks.

Onboarding Support

New customer setup, system integration questions, user access provisioning, and training assistance.

Reporting & Analytics

Questions about security metrics, compliance reports, trend analysis, and executive dashboards.

Architecture Consultation

Design guidance for infrastructure changes, cloud migration planning, and security modernization.

Vendor & Compliance

Support for audit preparation, compliance questionnaires, and security control evidence.

New Customer Onboarding

Every new engagement includes dedicated onboarding support to ensure a smooth transition.

1

Environment Review

We assess your current infrastructure, identify integration points, and plan sensor deployment.

2

System Integration

Technical team guides API integration, authentication setup, and initial data ingestion.

3

Team Training

Hands-on walkthrough of dashboards, alert workflows, and operational procedures.

4

Tuning & Optimization

Alert threshold adjustment, workflow refinement, and performance optimization based on your environment.

Before You Submit a Request

To help us respond faster, please have the following information ready:

  • ✓ System name: Which specific system, application, or infrastructure component is affected?
  • ✓ Timing: When did you first notice the issue? Is it ongoing?
  • ✓ Impact: What business function is affected? How many users or systems?
  • ✓ Your role: Are you an administrator, security team member, or executive?
  • ✓ Previous actions: Have you already taken any steps to contain or investigate?

Submit a Support Request

Direct Contact

For urgent issues, reach us directly:

+13468009181

Available 24/7 for critical incidents